Another “why I won’t go here again” post, unfortunately. I’ve been meaning to go here for some time (to stop supporting Starbucks which hurts local businesses like this one, and my wallet). Now that I have, I don’t think I’ll be returning. I ordered a mocha monkey joe version of a frappacino. I asked if they take credit cards and they said yes, but the young guy behind the counter seemed to have trouble swiping my card because he tried three times before giving up and having an older woman try it (five more times). After standing at the counter for literally 15 minutes (my drink melting by the minute), I got so frustrated that I grabbed my card and said forget my order, I’m not waiting any longer. I understand that such things happen, and it’s not their fault, but it was the way in which they handled it that I didn’t like. They didn’t apologize, they didn’t tell me I could sit and wait until they figured it out, and they didn’t offer to give me the drink for free. After I said that I was leaving, the older woman asked if I wanted the drink and I could come back tomorrow to pay them back for it (HAH!). I left feeling really annoyed. It’s not necessarily their fault. It’s more the fault of the manager/owner who clearly did not train their staff properly/hire the right kind of people. To top it off, I’m pretty sure the manager/owner was standing right behind me, not helping at all. What a disappointing experience.
Update: This was a really frustrating experience. But I will tell you that I went here again. I think normally I wouldn’t have given them another try, but I work really close by and I like supporting local businesses, so I thought what the heck. I definitely didn’t try using a credit card, and the service was friendly enough. I feel slightly disappointed in myself, since they really were so rude, but at least I’m not supporting big business.
Monkey Joe
478 Broadway
Kingston, NY 12401
Phone: 845.331.4598
http://www.monkeyjoe.com/



